Refund policy

Refund Policy

Last updated: October 9, 2026

All sales are final. We do not accept returns or exchanges because you changed your mind, ordered the wrong item or no longer want it. Please review your order, including size, color and quantity, before you pay.

What we do cover

We will make it right if:

your item arrives damaged,
your item is defective or does not work as described,
you receive the wrong item, or part of your order is missing, or
your order never arrives.

How to report a problem

Email support@nextidy.com within 14 days of delivery with:

your order number, and
clear photos or a short video showing the problem (for example the item, the damage and the packaging).

We will review your request and reply within 1–2 business days. If it is approved, we will, at your choice, send a replacement or refund your order in full. In most cases you do not need to send the item back. If we do need it returned, we will tell you how and we will cover the return shipping.

Orders that never arrive

If your order has not arrived 25 business days after it shipped, contact us and we will investigate with the carrier. If the carrier confirms it is lost, we will send a replacement or refund your order in full. See our Shipping Policy for details.

Refund timing

Approved refunds are issued to your original payment method within 7 business days. Your bank or card issuer may take additional time to post the credit. Business days are Monday through Friday, excluding public holidays.

Cancellations before shipping

You can cancel an order or change its details only before it ships. Email us as soon as possible with your order number. If we cancel your order before it ships, or if we cannot ship it, we will refund the full amount paid to your original payment method within 7 business days. Once an order has shipped, it can no longer be canceled.